Indo Saudi Services Pvt Ltd – A division of Zaka Group was formed with the sole purpose of representing and ground handling airlines in India. In 1982 it acquired the GSA for Saudi Airlines in India handling passenger traffic to America, Europe and the Gulf States. With Saudi Arabian 8 online stations across India, 4 stations (Bombay, Cochin, Hyderabad and Lucknow) are fully operated by Indo Saudi Services Private Ltd.
PASSENGER SALES
- Focus on passenger traffic to Europe, America and Gulf Countries
- Promote airlines to corporate, travel agencies as well as tour operators
- Direct promotion to database to keep them informed and engaged
- Negotiation of preferred partner agreements
- Market Intelligence covering market research and analysis
- Competitor bench-marking
- Sales Support includes printing of timetables, pricing sheets and database set-up
RESERVATIONS AND TICKETING
- Trained staff handling individual and group booking inquiries
- Handle the group booking allotments for tour operator series
- Creation of monthly sales statistics and reports
- Dispatch price sheets, product information.
- Conduct telesales
- Provide product advice
- Manage direct walk in clients and web check-ins
- Process refunds
CARGO HANDLING
- Offer freight handling services
- Cater to mail handling requests
- Skilled staff to handle special cargo
- Provide trucking services
- Warehousing facilities
- Freighter ramp services / transportation
- Network handling services (offline)
- Document handling
- Integrator handling
- Outsourced hub operations and management
- Cargo handling in a third party facility
- Call centre and airline customer services
CHARTER HANDLING
PASSENGER HANDLING
- Airport ticketing sales desk
- Arrival and transfer assistance
- Check-in services
- Gate services
- Lost and found services
- Lounge services
- Special passenger and VIP services
STATION HANDLING
- Station administration & management
- Assisting flight plan filing
- Flight operations assistance
- Irregularity operations support
- Liaising with port authorities
- Load control
- Station control
- Station representation and supervision
- Weather briefing
AIRCRAFT AND RAMP HANDLING
- Aircraft loading/unloading
- Baggage sorting and transportation
- Cabin cleaning
- Crew transport
- Unit load device control
- De/Anti-icing
- GPU, Push-back
- Toilet and water services